Terms & Conditions

All patrons must provide proof of purchase and Event Ticket Number to the Good Days team when making your enquiry.

The below time frames are determined from the day of the event in question.

Request for an Event Refund can be provided, as per the following:

• Up to 8 weeks prior to the event, 50% of the entry fee will be refundable

• After this time, no entry fee is refundable.

• You are permitted to transfer your ticket to another Good Days event in a different location up to 1 week prior to the date of your original event .

• Please be aware, we do not provide full refunds or exceptions to the above due to medical circumstances or the provision of a medical certificate.

In the situation where an event is postponed and your ticket is moved to the new date, the refund window for your ticket will remain as it was at the announcement of the event date change.

COVID 19 CLAUSE – As part of Good Days commitment to running events as safely as possible, a full transfer to another event (of equal or lesser value) within a year post-event is available to anyone who is able to provide an official COVID 19 positive test in the 14 days prior to the event – right up until event day.

While we’re still facing uncertain times, we’re pleased to announce a full refund policy of entry fees on NEW events (events that haven’t previously been postponed), if the event is CANCELLED due to COVID-19. The refunded entry fee is less the 7.5% admin fee. This does not apply if an event is postponed, only cancelled. 

All requests must be made via email to help@gooddays.com.au before each of the time frames noted.